E GIFT CARD DOESNT WORK POOR SERVICE

Item: TFG
Rating: 1

About a month or so ago I laid a complaint with tfg regarding no rewards being allocated via thier rewards program

Tfg acknowledged the issue and compensated me with a R750 e gift card

I have since tried to utilize the e gift card and it does not work in the check out

I mailed them over a week ago regarding this and NO RESPONSE

RATHER POOR TO ADDRESS A COMPLAINT WITH A E GIFT CARD THAT DOESNT WORK

Helpful (0)

Replies (2)

TFG's replyOfficial

20 Oct 2020, 08:12

Dear Tyler Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team

TFG's reply20 Oct 2020, 08:12

Official

's updateReviewer Update

23 Oct 2020, 11:00

So today Tfgs way to attend to the matter is send me a email trying to teach me how to use the voucher

I know how to use the voucher the checkout is not allowing it to process

Tfgs service has become beyond pathetic it’s as if they didn’t even read the complaint properly

Absolutely unacceptable

's update23 Oct 2020, 11:00

Reviewer Update