CT
Cathy T
1 reviews | Active since Jun 2019
14 Jun 2022, 08:27
Duplicate order
I am so angry with this company. An order was duplicated and I called them over 2 weeks ago to collect the duplicate order. I keep getting promised a courier is going to collect. Now they have worked out my monthly amount I have to pay and this includes this order which is totally unfair as it won’t be changed until they collect. Now they say it will be collected today or tomorrow. How do I even believe them if I have been waiting so long and been promised so long already. Please come and collect your duplicate order and correct my account!
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TFG's replyOfficial
14 Jun 2022, 09:25 Dear Cathy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply14 Jun 2022, 09:25
Official
Dear Cathy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team