SG
Sydwell G
1 reviews | Active since Jun 2021
18 Jun 2021, 23:28
Due South replacement card
So I have a duesouth account and Duesouth shops closed down.i would like a Replacement Card as the account is still active and im still paying last week I went to Totalsport westgate mall so they can assist as they part of the TFG group but didn't succeed even when they called their head office I was transferred to so many consultants who were very Rude and unhelpful
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
20 Jun 2021, 11:26Good day Sydwell Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply20 Jun 2021, 11:26
Official
Good day Sydwell Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
SG
Sydwell G's updateReviewer Update
21 Jun 2021, 23:22Good Day
I still have not recieved any call from THE im quite disappointed by your service honestly I have not received any call despite your Promise to customer Satisfaction now which customer satisfactory is this that you don't get back to as per your email :
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
But have not had anybody contact me I mean what is it so hard for you to get me a REPLACEMENT CARD???
I still have not recieved any call from THE im quite disappointed by your service honestly I have not received any call despite your Promise to customer Satisfaction now which customer satisfactory is this that you don't get back to as per your email :
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
But have not had anybody contact me I mean what is it so hard for you to get me a REPLACEMENT CARD???
SG
Sydwell G's update21 Jun 2021, 23:22
Reviewer Update
Good Day
I still have not recieved any call from THE im quite disappointed by your service honestly I have not received any call despite your Promise to customer Satisfaction now which customer satisfactory is this that you don't get back to as per your email :
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
But have not had anybody contact me I mean what is it so hard for you to get me a REPLACEMENT CARD???
I still have not recieved any call from THE im quite disappointed by your service honestly I have not received any call despite your Promise to customer Satisfaction now which customer satisfactory is this that you don't get back to as per your email :
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
But have not had anybody contact me I mean what is it so hard for you to get me a REPLACEMENT CARD???