Dudu foshini northgate

Good day I would like to complain about the service or lack of service I received on Saturday the 17th July.i entered the store and got to the till there was a guy at the till I told him I wanted to return something I knew where it was purchased but unfortunately lost the receipt is it possible to get a copy from the store .Before we finished talking a lady who was standing behind him started screaming at me .she screamed no no we cannot help you if you haven't got a slip just go then came out from behind the counter stood in front of me screaming about she worked in 2014 and fighting me and a whole lot of just screaming at me I asked her not to scream at me and calm down I even asked the gentlemen to get a manager who could assist me because of the way this woman behaved .she then said she was the store manager dudu and that she will not assist me because she assisted me in2014 in clearwaters mall. This woman stood in front of me as if she would attack me even spoke about us fighting and I really regret not videoing the whole incident because even when I left the guy told me to try take it back to where it was bought it would be easier. Had she told me that calmly I would understand but instead she screamed intimidated me and make a complete scene.i understand the situation in the country right now we all under stress but this was the most disgusting experience ever in a retail store I left wondering how far this would of escalated as she was in a second out from behind the counter standing face to face with me talking about fighting is this how the foshini group teaches their staff to harass and intimidate people into losing their money if they not happy with the purchase .If you return something in 2014 you cannot return ever again? I barely even shop on the Northgate branch as it's always untidy and looks chaotic from outside I was near home and in a rush and completely regret stepping foot in that store.i wish I had recorded how tfg staff members carry themselves in public.bunch of utter hooligans. And just to add its enough our entire country had chaos and had to go through hell last week. That doesn't mean everyone should suffer over what a select group of less than 30% of the country chose to do.looting in kzn gives no reason for an exchange of 2 items valued at R600 in jhb not to be done. So that shouldn't even be an excuse as to why staff can attack people and not return items.