Drained

I made a purchase on 26 Nov 2020. N 2 items were out of stock n R75 was due to be refunded . P*** one item been with courier since 9 December. I use to get dates when it will b out for delivery n nothing happened. Been sending emails regarding my refund . My bank Tyme doesn’t accept card refunds . An eft has to be done for the R75 . Furthermore today at 09:02 I spoke to Shakiel he just said he will request a refund for the outstanding item but that wasn’t what I wanted . My child wants his skinny jeans n I wanted to know what I’d actually happening why can’t it reach me .n my argument to Shakiel is if my R75 refund is taking so long , what guarantee that if u request a refund for the skinny jeans that I will receive it . My airtime ran out before we could conclude anything. This is super bad in all levels..