LR
Lynn R
1 reviews | Active since Jan 2012
05 Aug 2023, 11:57
Don't waste your time with TFG
Pathetic service! I have never missed a payment on my Foschini account but you have flagged a missed payment on my credit profile. My account gets paid on the last day of every month and I have the slips as proof. I struggled for a long time to get my credit profile where it is today. I want this removed as soon as possible.
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Lynn R's updateReviewer Update
05 Aug 2023, 21:26So TFG confirms that I paid R1000 on the last day of the month but they have no intention of removing the "missed payment" they listed on my name at the credit bureau because I paid R400 short. How is this a missed payment? I will be taking this further. There is no way this company can get away with ****ing up your credit profile because they feel like doing it. Please think twice before opening an account with TFG.
LR
Lynn R's update05 Aug 2023, 21:26
Reviewer Update
So TFG confirms that I paid R1000 on the last day of the month but they have no intention of removing the "missed payment" they listed on my name at the credit bureau because I paid R400 short. How is this a missed payment? I will be taking this further. There is no way this company can get away with ****ing up your credit profile because they feel like doing it. Please think twice before opening an account with TFG.
TFG's replyOfficial
06 Aug 2023, 14:55Hello Lynn
We would like to express our sincere apologies for the negative experience you have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We have sent you an essential reference number via e-mail, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your continued patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
We would like to express our sincere apologies for the negative experience you have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We have sent you an essential reference number via e-mail, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your continued patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
TFG's reply06 Aug 2023, 14:55
Official
Hello Lynn
We would like to express our sincere apologies for the negative experience you have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We have sent you an essential reference number via e-mail, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your continued patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team
We would like to express our sincere apologies for the negative experience you have encountered. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We value your feedback, and we want to assure you that resolving this matter swiftly is our top priority.
We have sent you an essential reference number via e-mail, which will enable us to provide you with timely updates as we make progress.
We kindly ask for your continued patience as we work diligently to resolve the issue to your satisfaction.
Please rest assured that we are fully committed to keeping you well-informed throughout this process.
Best Regards
TFG Customer Support Team