NH
Ntokozo H

1 reviews | Active since Feb 2019

21 Dec 2022, 11:58

Don't waste your time with a TFG insurance product

Foschini insurance policy is a waste of time and energy. I had a terrible experience trying to process my claim in September in which I cancelled the insurance telephonically twice and I have sent numerous emails however it still reflects on my statement meaning that i am still paying for something i cancelled a while ago and have no intentions in putting myself through that experience.

I am being told that the cancelation department cannot be contacted telephonically and therefore only accepts emails...Yet no one responds to emails.

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Replies (1)
TFG
TFG's reply21 Dec 2022, 12:01
Official
 Good day  Ntokozo 

We’re extremely sorry for the service you have received.

It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. 

Thank you for your patience, you will be receiving your reference number for this query shortly.

Take care and be safe.

Warm regards 
TFG Customer Support Team