XB
Xoliswa B

1 reviews | Active since Dec 2020

14 Dec 2020, 09:17

Dont ever buy from The Foshini Group online.

I ordered items online from your store and it has been the worst experience I have ever received. after paying for my order I waited three weeks for my items to be delivered ( I kept tracking it online and the status still said at the warehouse). I called your call center twice to try and get the order canceled and on the third try was able to get a confirmation email that my order has been canceled. It has been two weeks and I am still waiting for my refund. Your customer service is disgusting I will never again shop within your group.

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Replies (1)
TFG
TFG's reply14 Dec 2020, 17:32
Official
 
Dear  Xoliswa 
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team