RM
Reyaad M

1 reviews | Active since May 2018

15 Jan 2020, 09:38

Don't care about customers

Poor Service hey. Ordered a few items online, Anyway after days of waiting one items gets cancelled by TFG because there is apparently no stock.... yet the system allowed me to purchase it...... real inconvenient for the customer... Anyway i get a email saying the fund will either be credited on account or on the debit/credit card you used...... When purchase was made i split it half card and half account so logically as a retail organization you contact the client and ask where they would like the funds to get credited but conveniently TFG credits their account without confirming with the customer.

I would like this fund credit to my debit/credit card since i have been inconvenienced like this. Please have someone contact me to have this transaction reversed and have my card credited

0
Replies (3)
RM
Reyaad M's update15 Jan 2020, 16:20
Reviewer Update
TFG i am still waiting for this query's reference number......
TFG
TFG's reply19 Jan 2020, 15:28
Official
Dear Reyaad Moosa

Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
We wish to advise that your reference number has been sent to your email address as previously advised.

Your feedback is valuable and important to us, and will be taken into consideration so we may do better in future.

Kind regards
The Customer Support Team
RM
Reyaad M's update29 Jan 2020, 15:05
Reviewer Update
Your service and online store is something else hey. I don't even want a refund anymore. I want to close my account with TFG.

Even WISH has better service and they just sell ****.