JM
Jay M

1 reviews | Active since Jun 2012

26 Jun 2020, 20:41

Don't buy online from TFG @Home

Decided to purchase a Breville Barista Express Espresso machine. Unfortunately for me Breville is distributed in South Africa by The Foschini Group.

Checked their website for stock and went to Sandton city @home store as the website showed that two were is stock. Only to find out that there was no stock. A gentleman assisted me to source stock at Cresta Store and Fourways Mall.

I placed an order on Monday 22 June for the Espresso machine. followed up via email on Wednesday for an ETA , with an auto response saying it takes 2 weeks to respond to email queries. Sent a DM to @TFG via Twitter on Thursday 25 June - No response.

Emailed on the 26 June and DMed twitter account to try to get a response. got a response via twitter saying that they will try to assist. just recited an email stating that they have no stock anywhere.

TFG should not have an online presence if they cannot do basic stock control.

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Replies (1)
TFG
TFG's reply11 Sept 2020, 08:56
Official
 Dear Jay Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team