tK
tertius K

1 reviews | Active since Aug 2015

05 Jul 2017, 19:44

Dont Buy Online!!!!

<p>Being overseas for many of years, was awesome to start enjoying buying stuff online, not to go to shops. You choose you item, pay, then it get courierd and then you receive you product. either the next day or day after.</p> <p> </p> <p>Well in South Africa you buy something online, 3-5 working day. Then you wait, then you starting to ask question, then you been told the package is at the courier and will be delivered on that day or the next. call and call, still waiting. then few days later they called you and say the package been return. 8 day!!!!! no package??</p> <p> </p> <p>I bought a jean from Fabiani website on Thursday 22 June just after 1pm. On the website it says, if you order before 2pm on the same day, its been shipped on the same day(keep in mind 3-5 working days). I wasnt sure where i will be for delivery, so decided to choose the Pargo delivery to Tygervalley Markhams. so mind you 3-5 working days from Thursday22. My account has been charge for the item and i received my emails.</p> <p>So on Tuesday 27 June I started to wonder where is my package. So i went instore to check, but there was nothing. So i went back on Wednesday 28 June (last day of the 3-5 working days) and still there was nothing. The staff tried to find out whats going on, but Pargo said they had a back logg and will deliver tomorrow. i bought the jean casue i was planning going on holiday, and didnt want to drive all the way to the Waterfront. That wass my reason for the online shopping this time. I did Phone customer care, spoke to a lady, whos going to find out whats going on, and call me back. Still waiting for her call a week later!!!</p> <p>Guess what, i had to drive all the way to town, to go buy a jean. wasting money for something i already bought. so i went later that afternoon on Thursday 29 June to tygervalley Markhams. And there was no package. Now everyone is trying to phone who ever for info. Package still out for delivery. But there is no package. Spoke to someone over the phone who phoned Pargo, and stated the package is there and will be delivered the next day. so thats 6 working days already. YOUR POLICY SAYS 3-5 WORKING DAYS.</p> <p> </p> <p>Now check this, I called Tygervalley Markhams late Friday 30 June to see if they received the package. They told me nothing has come in, and Pargo told them the Package is out for delivery. In the meantime on my account i can see the item has been cancelled. Who cancelled the Package? No Me!!!! Who???</p> <p> </p> <p>On Monday 3 July, i receieved a voiced message saying the item has been returned, Sorry about that!!!!</p> <p> </p> <p>SO for such a big company like TFG, seems kind of low to experience something like this, but very quick to hit you with interests, or charge you high penalties if you maybe late with a payment. or something. bUt hell, you must be ok to experience this and being **** to. </p> <p> </p> <p>So for 8 days, i was waiting for a package which was suppose to be by my 3-5working days!!!!!</p> <p> </p> <p>TFG Online Shopping???? NO THANK YOU!!! WAIST OF TIME AND ENERGY</p> <p> </p> <p>Order number: p ********** 8</p> <p> </p> <p> </p>

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Replies (1)
TFG
TFG's reply06 Jul 2017, 11:28
Official

Good day Tertius

Thank you for your comment.

The information has been brought to our attention and will be escalated to our online shopping department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team