PK
Prudencia K

1 reviews | Active since Sept 2018

19 Sept 2018, 10:07

Donna Maponya Mall Poor service

My name is Prudencia Komane ********** 564. On the 07 August 2018 i bought a cell phone at Donna Maponya Mall not knowing is got speaker fault i return the phone to Donna on the 13 August 2018 to change it to my surprise they told me they are not allowed to do that they can only take the phone for repair and i bought the phone cash. I am very disappointed till today 19 September 2018 i don't have a phone, they don't want to refund my money or give me a new phone.

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Replies (1)
TFG
TFG's reply13 Oct 2018, 09:48
Official

Good day prubono

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Customer support team