kP
khabonina P
1 reviews | Active since May 2015
01 Mar 2021, 08:40
donna claire poor customer service
I purchased a sandal online from DONNA CLAIRE. collected it yesterday. inside there is a size 8 and 6. two different sizes. at whose expense should be when i return it at the store? this is an inconvenience as i am told i need to re-order and wait for 7 to 10 working days for delivery. is this how you treat your customers? I am so angry right now. the person that package do they not check first and make sure they load the correct size?
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TFG's replyOfficial
01 Mar 2021, 08:57 Dear Khabonina Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply01 Mar 2021, 08:57
Official
Dear Khabonina Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team