AB
Aldene B
1 reviews | Active since May 2021
27 May 2021, 20:29
Donna Claire online bad service
I ordered from donna claire online on 24/05/2021it showed the shoes were available in the size I selected,on 26/05/2021 I received another e-mail stating that they searched there stores and could not find my product.Absolutely disgusting service from the Tfg group .
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TFG's replyOfficial
28 May 2021, 11:43Good day Aldene Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply28 May 2021, 11:43
Official
Good day Aldene Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team