DO NOT TRY AND QUERY A STATEMENT AT ALL COSTS WITH TFG

The administration and call center is simply a joke. I call in to report that I have not received any statement since May. Although I am sitting with the emailed statement with for May in front of me the questions start. There is no such e mail on my account. The telephone number is an old one. But I have been harassed in the past with magazine offers etc on the current number. The *********** operator then asks more suspicions questions and at the end blocks my account. I now have to take statements and ID's to a branch and blah blah blah because I got totally irrelevant questions apparently wrong. Out of principle I will rather close this account than deal with this type of incompetence. Asking to speak to s supervisor ends up on being put on hold on a line that clearly is not going to be answered. Totally disgusted