LM
Luciano M

1 reviews | Active since Oct 2017

25 Oct 2017, 22:51

DO NOT TAKE INSURANCE FROM TFG

I bought 2 cell phones last year using my TFG account @ sportscene to be precise, july this year i paid off my account and asked for it to be closed and the insurance on the cell phones to be discontinued, I was informed that was done only to receive an sms 2 months stating that i owe Sportscene and I must pay an amount to avoid legal charges. I immediately called and I was informed to go to the branch, I went to the branch and i was told about Finrite Insurance, that i must contact Finrite Insurance to cancel my insurance mind you I had paid the amount requested now I want to cancel the insurance AGAIN. My problem is: I have never spoken or met anyone from Finrite when I was taking the cell phone contract, now because I wanna cancel now TFG does not feature I must run behind Finrite who clearly wanna continue robbing me because I had made it clear that i want to cancel the insurance, I'm taking this two companies to the ombudsmen. I'm sick and tired of their nonsense, spending airtime, petrol and Money on something this small, ******

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Replies (1)
TFG
TFG's reply26 Oct 2017, 16:40
Official

Good day luciano-moleleki

Thank you for your comment.

The information has been brought to our attention and will be escalated to the Marketing Department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team