KS
Karin S
1 reviews | Active since Nov 2020
10 Nov 2020, 14:40
Do not purchase ANYTHING online from the TFG group
I have ordered Nike shoes on the 27 th of October. On the 5th of November, I received the wrong product. I have mailed their complaints department and have phoned them 10 times. I am still sitting with the wrong product and no one can say by when it will be collected or even when I will get my money back. this after my son saved the entire year for this pair of shoes.
I am so disappointed. Please do not purchase ANYTHING online from the TFG group, they have created the worst client experience.
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TFG's replyOfficial
10 Nov 2020, 15:58 Dear Karin Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply10 Nov 2020, 15:58
Official
Dear Karin Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team