SB
Shaun B

1 reviews | Active since Nov 2017

16 Oct 2020, 20:11

DO NOT EVER PURCHASE A TFG GIFT CARD

My wife received a TFG E-Gift card and wanted to share her blessing with another lady - She attempted to use her E-Gift card to purchase another E-gift card online for 40% of her card value - This whole transaction was reversed and she received notification thereof a day later. We then went to Donna Claire in Mall of the south and attempted to purchase a gift card in person and were told that this was NOT possible. We called the customer care and after a back and forth for over 35 minutes she was told that she had to use the E-Card to purchase goods and could NOT purchase a gift card. This is absolutely ridiculous as you can use a gift card from Edgars and Woolworths to purchase other gift cards. A Gift card should be treated as legal tender at the group from which it was purchased. NEVER BUY A GIFT CARD OR TRADE AT TFG - No customer service

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Replies (1)
TFG
TFG's reply20 Oct 2020, 08:23
Official
Dear Shaun  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team