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Zaheer O

1 reviews | Active since May 2021

06 Feb 2022, 21:59

Do not buy online from tfg.they are not ready for online shopping

Poor service.

They have problems with their logistics and cannot guarantee your items eta which is scary.

They do not belong on delivery as the miss the fundamentals of the service .

I placed an order on 31/1/2022

I received an email advising my order will be received within 3 business day from 31 January 2022.

Everyday since 31/01/2022, i receiv3d an sms advising its been dispatched. Thursday i called rtt and they advised the order would be deliver between 3 and 4 pm .

This never happened.

I called on 04/02/2022 and sent emails and all I'm being advised is that its been dispatch but its never been delivered.

I was told try checking the store and they said it never came there.

I requested this matter escalated because no one is going to compensate my time Im wasting being **** about when this Item will be delivered.

I believe consultants can no handle this issue as it has not been resolved.I'm being told its dispatch but it means nothing to me as the item is never delivered.

To date ,i received no call back or resolution.

Based on the experience , i recommend never using the online shopping over tfg.

I feel like im going to pay up the account and move because if this is the service i get , i would rather not be aligned with a company that cannot do their job.

0
Replies (2)
TFG
TFG's reply07 Feb 2022, 09:02
Official
 Good day Zaheer 
 
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. 
 
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. 
 
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
 
Warm regards 
TFG Customer Support Team
ZO
Zaheer O's update08 Feb 2022, 06:48
Reviewer Update
This matter was not resolved. All employees are sending me emails to advise the order is being dispatched and then resolving their tickets. But i never got the order. How can the company be this incompetence. I believe this incompetence should be reported to dti because your company keeps on lying and no one can resolve this matter. The next person that contact me better resolve this or i will go to dti and log a complaint,your company is disregarding my rights as a consumer and i will report this to the authorities. At this point its considered *****ing because you took the money and you do not want to deliver my stuff. No one has called me to date after i requested multiple call back because i knew there was a problem but no your want to hide behind terms of standard delivery time, well guess what, that time lapsed and no answer about anything .so do i compile my report or will a manager call me today.