RM
Retsepile M
1 reviews | Active since Jul 2016
23 Feb 2022, 13:48
DISTASTEFUL SERVICE AT TGF
Been paying off my account without getting credit. I call today and apparently it was blocked. My last purchase was too high, WHAT?
I was meant to get an SMS, which I never got.
To unlock I need to take an ID and 1 month bank statement to the store, WHY?
I have been paying almost R700 on a monthly basis, look at my statement. You have my ID. Honestly
My account balance is R257, I would rather pay it off and we part ways. I AM NOT WALKING INTO THE STORE TO SUBMIT MY ID COPY AND BANK STATEMENT, FOR WHAT?
HAVE I NOT BEEN PAYING YOU? IS MY ACCOUNT NOT UP TO DATE?
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TFG's replyOfficial
23 Feb 2022, 13:50 Dear Retsepile Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply23 Feb 2022, 13:50
Official
Dear Retsepile Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team