Dissatisfied

DIAL A BED -On the 10/01/26 we went to your Clearwater dial a bed to purchase a mattress ( king size) together with a mattress protector and an indulgence cooling charcoal pillow ( not even sure if it was the correct one because when we went in on Sunday to confirm and pay - some of the information regarding the purchases weren’t correct. The mattress , pillow and mattress protector were delivered i”on Tuesday 13/1. Coming mmmm n sense I know a mattress nor mattress protector can be returned- common sense ..However when I got home from work my helper had placed the pillow in a pillow case on our new bed - However on going closer to the pillow the smell of charcoal / chemicals was overpowering and I knew I would not be able to sleep on it . I immediately took the pillow case off ( that now also had a chemical/ charcoal smell and placed the pillow back in the box . I returned to the store today to explain and return it and was told I couldn’t! .it is stated in the fine print the manager / supervisor himself battled to find the sentencr in the fine print. At no time was this brought to our attention. No solution was offered except to advise that it was a breathable pillow and I should place it in the sun ! I’m dissapointed that the return of pillows was not highlighted- I have returned pillows to other stores before no issue ( yes I’m very particular about my pillow . Is there anyway this can be resolved ?