Dissatisfied customer

Good day

I would like to write a complaint about Markham store in Wonderpark.

I purchased a pair of formal boots from Markham Wonderpark in August, I only wore the boots for only 4 times but it got damaged at the back.

On the 29-10-2023 I went to Markham store in Wonderpark to return the boots. When I got in store I explained my problem to the cash desks consultant who referred me to the other lady who was just standing on the floor. I went to the lady and explained my problem to her. She looked at me with a disgusted face and showing no interest in what I was telling her. She then took me to the service desk and without helping me she asked the other lady from the service desk to do a transaction lookup for me as I purchased the item with my account. The lady took about 30 minutes without saying anything to me, I felt like a stupid because the lady was busy assisting other customers without even trying to attend to my issue.

I would like to put it to the Markham staff and management that every customer who enters their store has a certain level of customer service expected whether buying or not every customer must be treated equally. I cannot come to the store and not be serviced accordingly because I am returning an item.

I did not get help by staff and their manager in the store. After waiting for a very long time they did not assist me but handed over my shoes back to me and they said they are unable to retrieve my slip. I am not sure if they are *********** or it was an attitude. I suggest that training be conducted with the store manager and their attitude be rectified.

Can I be assisted with returning my pair of boots or get an exchange.

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