NN
Natalie N
1 reviews | Active since Jul 2019
17 Jul 2019, 15:40
Dissatisfied customer
I have ordered a shoe online in may which was charged on my account and 3 weeks ago i was informed that there isnt any stock of it, till date i have made numerous phone calls and sent numerous emails to which i have received no response and help. Each time i called, i was told that they are waiting for the accounts department to sort my account out. This definitely cant take 3 weeks to do. Yet they have tgis query regarding my account, they are still charging me interest for this shoe that i dont have and i am expected to pay an installment. This shoe was the only balance i had. Yet now my name is going through a bad credit due to negligence of staff
Helpful (0)
Replies (17)0
Replies (17)
TFG's replyOfficial
17 Jul 2019, 16:06Good day Natalie Naicker
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189346.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189346.
Kind regards
The TFG Team
Best regards,
TFG's reply17 Jul 2019, 16:06
Official
Good day Natalie Naicker
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189346.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189346.
Kind regards
The TFG Team
Best regards,
NN
Natalie N's updateReviewer Update
17 Jul 2019, 16:11My issue has been escalated over a month ago. This isnt helpful at all. I want to know that my account has been credited for the cost of the shoe including all the interest you have charged me. I should of had a credit of about R10 owing to me as i over paid the account. Sort this out and do me a favor and change this ESCALATED word,Your staff clearly doesn't know the meaning of it so why use it
NN
Natalie N's update17 Jul 2019, 16:11
Reviewer Update
My issue has been escalated over a month ago. This isnt helpful at all. I want to know that my account has been credited for the cost of the shoe including all the interest you have charged me. I should of had a credit of about R10 owing to me as i over paid the account. Sort this out and do me a favor and change this ESCALATED word,Your staff clearly doesn't know the meaning of it so why use it
TFG's replyOfficial
17 Jul 2019, 16:15Hi Natalie,
Our E-commerce Operations team will be in contact with you as soon as the matter has been resolved.
Please accept our sincere apologies for the delay and any incoinvenience caused as a result thereof.
Kind regards
The TFG Team
Our E-commerce Operations team will be in contact with you as soon as the matter has been resolved.
Please accept our sincere apologies for the delay and any incoinvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,
TFG's reply17 Jul 2019, 16:15
Official
Hi Natalie,
Our E-commerce Operations team will be in contact with you as soon as the matter has been resolved.
Please accept our sincere apologies for the delay and any incoinvenience caused as a result thereof.
Kind regards
The TFG Team
Our E-commerce Operations team will be in contact with you as soon as the matter has been resolved.
Please accept our sincere apologies for the delay and any incoinvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,
NN
Natalie N's updateReviewer Update
17 Jul 2019, 16:21I dont need any apologies, just want results which i clearly didn't get as my email sent yesterday still wasnt responded to till now yet here i am getting almost an immediate response just because this is public. Pathetic that the tfg staff needs to go public before they can do they job and assist customers
NN
Natalie N's update17 Jul 2019, 16:21
Reviewer Update
I dont need any apologies, just want results which i clearly didn't get as my email sent yesterday still wasnt responded to till now yet here i am getting almost an immediate response just because this is public. Pathetic that the tfg staff needs to go public before they can do they job and assist customers
TFG's replyOfficial
17 Jul 2019, 16:27You are currently liaising with the social media team and we do not have an email address.
Please confirm the email address that you have sent your email to so that we request an urgent response from the relevant department.
Kind regards
The TFG Team
Please confirm the email address that you have sent your email to so that we request an urgent response from the relevant department.
Kind regards
The TFG Team
Best regards,
TFG's reply17 Jul 2019, 16:27
Official
You are currently liaising with the social media team and we do not have an email address.
Please confirm the email address that you have sent your email to so that we request an urgent response from the relevant department.
Kind regards
The TFG Team
Please confirm the email address that you have sent your email to so that we request an urgent response from the relevant department.
Kind regards
The TFG Team
Best regards,
NN
Natalie N's updateReviewer Update
17 Jul 2019, 16:31*** i had emailed the payments department yesterday to which i received no response
*** i have been liaising with nishaat and a few other consultants via this email.
I would appreciate it if your team can assist me asap and deal with those in the other departments that refused to assist me which lead me to make a publoc complaint
*** i have been liaising with nishaat and a few other consultants via this email.
I would appreciate it if your team can assist me asap and deal with those in the other departments that refused to assist me which lead me to make a publoc complaint
NN
Natalie N's update17 Jul 2019, 16:31
Reviewer Update
*** i had emailed the payments department yesterday to which i received no response
*** i have been liaising with nishaat and a few other consultants via this email.
I would appreciate it if your team can assist me asap and deal with those in the other departments that refused to assist me which lead me to make a publoc complaint
*** i have been liaising with nishaat and a few other consultants via this email.
I would appreciate it if your team can assist me asap and deal with those in the other departments that refused to assist me which lead me to make a publoc complaint
TFG's replyOfficial
17 Jul 2019, 16:36Kindly confirm the email address that you have sent your initial email to.
Thank you for awarding us the opportunity to try and turn this experience around for you.
Thank you for awarding us the opportunity to try and turn this experience around for you.
Best regards,
TFG's reply17 Jul 2019, 16:36
Official
Kindly confirm the email address that you have sent your initial email to.
Thank you for awarding us the opportunity to try and turn this experience around for you.
Thank you for awarding us the opportunity to try and turn this experience around for you.
Best regards,
NN
NN
TFG's replyOfficial
17 Jul 2019, 16:45We have sent an urgent follow up request and will revert back to you as soon as possible.
Best regards,
TFG's reply17 Jul 2019, 16:45
Official
We have sent an urgent follow up request and will revert back to you as soon as possible.
Best regards,
NN
Natalie N's updateReviewer Update
17 Jul 2019, 16:45Thank you
NN
Natalie N's update17 Jul 2019, 16:45
Reviewer Update
Thank you
TFG's replyOfficial
18 Jul 2019, 08:37Good morning Natalie
This serves as confirmation that we have followed up with the relevant department this morning and hope to provide you with positive feedback before the end of business today.
Kind regards
The TFG Team
This serves as confirmation that we have followed up with the relevant department this morning and hope to provide you with positive feedback before the end of business today.
Kind regards
The TFG Team
Best regards,
TFG's reply18 Jul 2019, 08:37
Official
Good morning Natalie
This serves as confirmation that we have followed up with the relevant department this morning and hope to provide you with positive feedback before the end of business today.
Kind regards
The TFG Team
This serves as confirmation that we have followed up with the relevant department this morning and hope to provide you with positive feedback before the end of business today.
Kind regards
The TFG Team
Best regards,
NN
Natalie N's updateReviewer Update
18 Jul 2019, 08:42Good morning
Thank you for taking the time to inform me
I look forward for the feedback
Thank you for taking the time to inform me
I look forward for the feedback
NN
Natalie N's update18 Jul 2019, 08:42
Reviewer Update
Good morning
Thank you for taking the time to inform me
I look forward for the feedback
Thank you for taking the time to inform me
I look forward for the feedback
TFG's replyOfficial
19 Jul 2019, 14:11Good day Natalie,
We have sent you a follow up this morning, however we don't see it above.
We basically advised that were just awaiting confirmation from our Debtors department and have since received such confirmation that you refund has been processed. and will reflect on your account by tomorrow for the latest.
We will advise once its reflecting on the account.
Kind regards
The TFG Team
We have sent you a follow up this morning, however we don't see it above.
We basically advised that were just awaiting confirmation from our Debtors department and have since received such confirmation that you refund has been processed. and will reflect on your account by tomorrow for the latest.
We will advise once its reflecting on the account.
Kind regards
The TFG Team
Best regards,
TFG's reply19 Jul 2019, 14:11
Official
Good day Natalie,
We have sent you a follow up this morning, however we don't see it above.
We basically advised that were just awaiting confirmation from our Debtors department and have since received such confirmation that you refund has been processed. and will reflect on your account by tomorrow for the latest.
We will advise once its reflecting on the account.
Kind regards
The TFG Team
We have sent you a follow up this morning, however we don't see it above.
We basically advised that were just awaiting confirmation from our Debtors department and have since received such confirmation that you refund has been processed. and will reflect on your account by tomorrow for the latest.
We will advise once its reflecting on the account.
Kind regards
The TFG Team
Best regards,
NN
Natalie N's updateReviewer Update
20 Jul 2019, 08:54I still have a balance of R16.93. When i made my last payment of R300, there was only this online shoe which i never received that remained in this account. My balance which i should of paid was R290 but i rounded it off to R300. So in actual accordance tfg owes me my credit of R10. I dnt see why i still am being charged. I will not pay these extra charges for something i never received because if you had credited this shoe 2 months ago, i wouldnt of been charged any monthly fee. I want this credit with my R10 that is due to me and i will not explain myself so many times.
A big company like tfg has this illiterate staff handling the finance department, if the staff was qualified then following up on all transactions would of showed them that tfg owed me R10. Mathematics certainly doesn't come so easily to everyone. Sort this out immediately!
A big company like tfg has this illiterate staff handling the finance department, if the staff was qualified then following up on all transactions would of showed them that tfg owed me R10. Mathematics certainly doesn't come so easily to everyone. Sort this out immediately!
NN
Natalie N's update20 Jul 2019, 08:54
Reviewer Update
I still have a balance of R16.93. When i made my last payment of R300, there was only this online shoe which i never received that remained in this account. My balance which i should of paid was R290 but i rounded it off to R300. So in actual accordance tfg owes me my credit of R10. I dnt see why i still am being charged. I will not pay these extra charges for something i never received because if you had credited this shoe 2 months ago, i wouldnt of been charged any monthly fee. I want this credit with my R10 that is due to me and i will not explain myself so many times.
A big company like tfg has this illiterate staff handling the finance department, if the staff was qualified then following up on all transactions would of showed them that tfg owed me R10. Mathematics certainly doesn't come so easily to everyone. Sort this out immediately!
A big company like tfg has this illiterate staff handling the finance department, if the staff was qualified then following up on all transactions would of showed them that tfg owed me R10. Mathematics certainly doesn't come so easily to everyone. Sort this out immediately!
NN
Natalie N's updateReviewer Update
25 Jul 2019, 00:38Its been 5 days and i have yet again been ignored. Your company will never change and improve its standards towards customers.
NN
Natalie N's update25 Jul 2019, 00:38
Reviewer Update
Its been 5 days and i have yet again been ignored. Your company will never change and improve its standards towards customers.
TFG's replyOfficial
25 Jul 2019, 08:29Good morning Natalie
We confirm that interest and service in the amount of R 27.94 has been credited to your account and you account balance is currently in credit for an amount of R 11.01. These reversals will reflect on your next statement dated 12th August 2019.
Please accept our sincere apologies for the delay in response and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
We confirm that interest and service in the amount of R 27.94 has been credited to your account and you account balance is currently in credit for an amount of R 11.01. These reversals will reflect on your next statement dated 12th August 2019.
Please accept our sincere apologies for the delay in response and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,
TFG's reply25 Jul 2019, 08:29
Official
Good morning Natalie
We confirm that interest and service in the amount of R 27.94 has been credited to your account and you account balance is currently in credit for an amount of R 11.01. These reversals will reflect on your next statement dated 12th August 2019.
Please accept our sincere apologies for the delay in response and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
We confirm that interest and service in the amount of R 27.94 has been credited to your account and you account balance is currently in credit for an amount of R 11.01. These reversals will reflect on your next statement dated 12th August 2019.
Please accept our sincere apologies for the delay in response and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,