Dissatisfied customer

I believe the Foschini group made an uninformed decision when it decided to cancel it's lay bye card and opt for payment to be done at the store where the lay bye was taken. This method is a huge inconvenience for people who live in remote areas. To make matters worse if you dishonor your part of your agreement all monies paid, they deduct as they please. Another point it's very unprofessional to go to a store only to be informed by staff. They don't know how the system works. That I should take my personal phone and call head office to get help. Your customers are not a priority to you.