Dissatisfied By TFG Services

I'm very disappointed in TFG(Foschini), I bought clothing from them on the 26th of August, I received one of the items that I bought, I was expecting the rest of my items, but the delivery company they're used which is called Courier it, their driver claims he had an issue with my address, but all my information was completed properly, he even sent me an SMS asking for my company name, which I sent to him. I called TFG on Monday to find out where my orders, I was told to call Courier which I did when I contacted them, they told me I have to call TFG back, as they decided to return my parcels. I called TFG back and gave them my parcels order numbers only to find out, that apparently some of the parcels were damaged which was a lie. On the 9th of this month, I received an email stating that its a credit note, saying that I will be refunded, but I never requested a refund. I spoke to Wesley on the 9th of September, saying that he will assist me, I haven't heard from him since the 9th of this month. I called yesterday and spoke to Juanita who also said she will assist me, but no response from her as well, today I called again and spoke to Lesley, I'm not sure of the name, She took my details to give it to Wesley to call me back, but he hasn't and its already afternoon.