Dissatisfied

Placed an order on 15 January got an email 2 days later advising they were out of stock for the item and a refund would be arranged. I'm still waiting for the refund. 5 calls made to the call centre, 1st agent said she'd escalate the query and dropped the call. 2nd agent confirmed the escalation and advised my refund would reflect in my account in 2-3 days. 3-5 agents couldn't answer and dropped calls and no-one ever called back to offer interim feedback just to say they are working on my query. Again I didn't learn my lesson with TFG, placed another order and 2 weeks later I still have not received my clothing items. When I track order it reflects its enroute. I have never dealt with such unprofessionalism. Their level of incompetence is mortifying to say the least.