dissappointed and disgusted

Hi I am laying this complaint on behalf of my father E Matiki *** he has had an account with the TFG group for some years now and he made payment arrangements with the customer services department to move his account balance from a 12months plan to 24months plan. My father has tried on two occasions to cancel the insurance and magazine subscription which he did not subscribe for only to find out that there has been no changes and his balance keeps on rising and that there has been more subscriptions added. The balance on the account was R11000 and now since then has been more additions to his account and the balance has resin to the amount of R19135.99 to be exact. I feel that a customer should receive better service than what he has received from this group. On my fathers account there are 2 payment plans one for 18months which amounts to R8249.45 and the other for 24months amounts to R10889.34 he knows about the 24months plan but fail to understand the 18months plan which was added to his account without his knowledge. We have contacted the customer services department and spoke to a lady named SHERVON trying to find out why the balance his so high and she explained that it is because of the subscription but could not answer to why there is a 18months plan added on his account she said that she cancelled all subscriptions and all insurances on the account on her side and that she has logged a call with the publications department because we are disputing the products added on the account. He is not willing to pay for subscriptions and policies he did not apply for. My father is an old man had when all of this was explained it did not sit well with him as a result fell sick and is recovering right now. I plead with the head of the TFG group to please sort this matter out ASAP. Hi account should not the a balance on 18months because his balance was moved from 12 to 24 months to make I affordable for him to pay.

Thank you.