Dissapointing, Dissapointment, Dissapointed.

TFG honestly has one of the worst customer care services I’ve ever come across. I have permanently lived in more than 6 countries in my life and I can say without a doubt your service has been the worst.

You sent me an sms to pick up my @home card. I got there and they coudlnt find my application in the system (this was 2 weeks after i app**** even though they say its immediate confirmation. They opened my account, it took 2 hours to pick up my card. I tried to link my card to my online account and it sent a OTP to an old number than I have never given to @Home !!! How do they have my number from 8 years ago?!!?!?!. Then they tell me that I have to call customer service to LINK MY CARD to my online profile. We do online shopping because we do not want to speak or deal with people – how is that a hard concept to understand.

I am sorely disappointed in their service and it makes me feel like institutions like this are a reason why this country is doing terribly. Linking a a card to an online profile should not be rocket science. I couldn’t get my card in store because I failed my security questions the first time. One of the questions I failed was what is my phone number! My phone number! How can I get that wrong and who gave you my number from 8 years ago?!!? Its nowhere near any of my applications and I’ve had 3 different phone numbers since then. I am so honestly annoyed and dissapointed.