Dissapointed with service received from TFG online/ The Foshini Group online

I dearly regret shopping online with the TFG / the foshini group. I had succesfully ordered and made my payment for an item. Then they emailed me 3 days later saying my purchase was unsuccessful as the stock on the floor was damaged and I will be refunded my total payment. A month has past and I still did not receive my refund. Now I was informed that I need to produce a bank statement showing my purchase. Its very inconvenient as the issue was on their end and not on mine. Will not recommend that anyone shop online with the foshini group it is an absolute waste of time.