Dissapointed, Regretful and unhappy customer

I have an account with TFG, Markham to be precise and was offered a sim contract by one to one consultant and thought to my self this is a bargain not knowing that i would find myself regretting considering the offer.

I took the contract sometime last year and everything was ohk, paying my account ohk but everything started to change about two months ago when my account for some reason went to erreas and my sim cards we blocked, could not use any abd was told to pay in R1289.86 in total of which i did between 15th and 18th of November 2021, and my account was cleared and my statement showed that i needed to pay in my normal installment of R496 by the 1st of December, and i did that on the 1st of December, but yesterday i got a shockthat my account was in erreas again and my sims were cancelled again.

Now the question is how is it possible to be in erreas within 30 days after u payed in the installment? I called in customer service explaining my situation around 15:45 to 16:00 , and spoke to Dominic and he transferred me to his team leader Rudy and he told me that the fault was on their side but i the meantime my sim cards are not working, this to me is unfair as i played my part to make sure the situation doesn't repeat itself yet i find myself in it.

i cant reach out to my customers cause my sims are blocked, i told that Rudy that am at work and he should update me via email should he not find me on my other phone, i saw missed calls but no emails. Till now i have not yet heared anything from Rudy or any other TFG consultant.

Is this the type of Customer Service TFG provides to their customers especially one that has made sure that his account is paid regularly.

I regret ever opting for that contract package, it brought me nothing but stress, the worst part is the sim cards are my old numbers and cannot just cancell them.