Dissapointed, order not delivered as TFG advised

I placed an online order on 19th May, TFg confirmed that on 26th my order would be delivered, the gave a tracking number of their courier, to date my order has nit been delivered to me, my ID number ***"I called them amd lines were just ringing i contacted their courier and the agents do not kniw the whereabouts of my order, I am extremely disappointed in this kind if service, I have a contractual agreement with TFG, please track my order and give me satisfying reason as to why it eas not delivered, Ethel Kolo