Disputing high interest amounts

I’ve checked my statement and notices that my balance went from R1378.59 to R2563.67. Upon enquiry I was inform that have 3 different Month revolving plans on my statement.

I’ve worked very hard to get my balance down from over the R7000 (prior Covid) down to R1300, paying a R1500 in December from extra money I’ve earned.

They have added R787.89 interest on 18th month and a R800.10 on a 24th Month revolving, when I notice that I immediately enquired it and ask for it to be fix I rather pay a large instalment that have to have added interest of R1587.99 on a R258.99 purchase – oh my gosh!

They amended the balance to a 6 month (no interest) as per an email send to me, but when I enquire regarding the R1587.99 – no reply.

Upon sending a follow up email I got told that I opened up my account – (yeeeaaaaaars ago , mind you) on a 12 month plan, purchases was made on a 18th month payment plan and my balance was transferred to a 24 month payment plan. I didn’t authorize any of that.

Now, I am completely dumbfounded, because just last week I got an email stating that my ‘balance’ was transferred to a 6 months plan, but now am told it is on a 24th month plan – so what is it?

I really don’t want the INS & OUTS and the calculations of your plans. ALL that I Know is that my balance was on R1100.77 on the 01st Jan 2022, I’ve made a purchase of R258.99 on the 7th Jan 2022, and the closing balance on the 12th Jan 2022 was R2563.67 - this has to be against the law. The added interest is 6 times the amount of the purchase!!

The cherry on the cake was the last consultant who email me and told me all consumers has a 30 day period to dispute or query any uncer*****y on their account – that is what am doing since 21st Jan 2022 (Well in my 30 days period) once I’ve received the statement.

Please assist urgently in regarding this.