DISPUTE BAD CREDIT REPORT

I did make an instalment but it was not the full amount, against the account I have with TFG, after receiving an email, and a message, I then decided to customer service on, Jul 5, 3:58 PM "Good afternoon, I hope this message finds you well. I am writing to arrange the payment of the outstanding instalment. I will ensure that the payment is made before the 17th of July 2024. After receiving phone calls from TFG, I had already made an outstanding payment. The correspondence stated as follows" Thank you for your email and your payment of R2 160.00, it is reflecting on your account". The statement I later received still reflected that the account was in arrears, which is not the case. Could you rectify the issue? Card No.***0***7