JS
Josias S
1 reviews | Active since Nov 2010
27 Apr 2022, 07:21
Disgusting service from TFG - STAY AWAY!!!
Placed an online order on 14 April with 3 items on it. 1 item was delivered on 19 April (why do you make multiple deliveries? It's inefficient and irritating). The other two still hasn't pitched. An email to customer care (did I mention you cannot call them or at least if you can, they hide their number) promised "urgent feedback" more than 24 hours ago. What a joke! Won't see me or my money again! Take your product and shove it. Don't even try to hide behind the public holiday your service is just downright terrible.
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Replies (2)
TFG's replyOfficial
27 Apr 2022, 11:37Dear Josias
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply27 Apr 2022, 11:37
Official
Dear Josias
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
JS
Josias S's updateReviewer Update
28 Apr 2022, 12:26Yet another 24 hours have passed with no feedback. All faith lost in TFG I've been asking for feedback for 4 days and I've only been met with empty promises. Poor service.
JS
Josias S's update28 Apr 2022, 12:26
Reviewer Update
Yet another 24 hours have passed with no feedback. All faith lost in TFG I've been asking for feedback for 4 days and I've only been met with empty promises. Poor service.