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dibakiso M

1 reviews | Active since Jan 2018

02 Jan 2020, 14:32

Disgusting service ever.......

I did a purchase on the 29/11/2019 and 1 of my orders was canceled due to their stock damage they sent me an email to follow up a refund process a few days later and I did just that but my money hasn't been refunded back to me till this day. I even went to their Facebook page to complain and their response was they are waiting for their refund department tp process my refund. Honestly what is the refund department doing exactly how can a refund take this long its now more than a month and they know exactly that we have plans with our money yet they take their time. TGF online your service is disgusting really I will never in life buy online from your stores.

Your TFG order p***

0
Replies (1)
TFG
TFG's reply04 Jan 2020, 10:51
Official
Dear Dibakiso Makena

Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority.

The reference number for this query will be emailed to you shortly.

Kind Regards
TFG Customer Support Team