DISGUSTING SERVICE DUE TO AN ERROR MADE BY TFG EMPLOYEE

I am so disappointed with TFG. My mother got such bad treatment from Totalsport at Golden walk shopping centre on the 20th of June 2021. She went to pay her normal monthly instalment of R450, she told the cashier that was assisting her that she is paying R450. Lerato (her cashier) punched in R4500 and it went through because she had just gotten paid. The R4500 is most of her salary and she only realized this went she got calls for other debit orders that bounced. She went back to the shop to query this and they told her to query it at the bank. Like how? How can I go to the bank when the error was made by one of your colleagues? Worse she was taken from pillar to post and still her problem is not resolved. She needs her debit orders paid and to buy food but no one is assisting yet the mistake was made by a TFG Employee? WHAT A HORRIBLE SERVICE!!!!!!!!