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nerisha D
1 reviews | Active since Jun 2015
12 Jun 2021, 11:07
Disgusting poor customer services
Worst customer services ever. Can only send u sms for payments. But can never reply to emails by giving feedback. Email sent a week ago to a so called ursula supervisor with no reply yet still being undated with sms an now a letter for payment. For R40 short payment i was told i went into arrears. It seems in a time of covid an so many company's are closing down TFG shows that dont need existing customers as no attempt was made to call me as to who changed my account from 12months to 6months.
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TFG's replyOfficial
13 Jun 2021, 12:54 Dear Nerisha Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Best regards,
TFG's reply13 Jun 2021, 12:54
Official
Dear Nerisha Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Best regards,