TVdB
Tertia Van den Berg

1 reviews | Active since Sept 2014

12 Jun 2020, 16:04

DISGUSTING, PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!

I am so disgusted with the products that I received from TFG online shop. I ordered 3x vases from @Home. Received 1 yesterday BROKEN. Drove to East Rand (20 minute drive)to exchange it, just to come back with another vase that was delivered BROKEN!!!! So 2x broken vases!!!! Pathetic, disgusting service!!! If I wanted to go to the shops, why would I do online shopping then??? Can your courier guys not offer a descent service???? I am waiting for my 3rd vase and I am sure it will be broken as well! Now, I don't care how you do it, but I NEED 2x UNBROKEN vases wich I paid for!!!!!! I will make sure EVERYONE knows about your bad service. I phoned Keenan and he is trying to assist me, but I would still have to travel AGAIN to East Rand. Pathetic!!!!

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Replies (1)
TFG
TFG's reply31 Aug 2020, 16:23
Official
Dear Tertia
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team