Disgusting Online service

Sportcene online or TFG online is the worst ever I made an order on the 28th November order number P***, first the Takkie is the only thing out of the bunch of things ordered that was supposed to be delivered, then they mix up orders and deliver an Adidas Falcon size 6 someone else's order and delivers my order to the person who orderd the Adidas Falcon. Then I call they spin a story that no the Converse Takkie that I ordered and was delivered to someone else was a damage, but then I go online only to see they still selling the same Takkie I call back and say they must make a plan. Then I spoke to a Bianca on the 4th of January and apparently the warehouse does not have any stock of the converse Takkie no more and she will send a request to the warehouse for the amount to be credited back onto the account because the warehouse people apparently does not work over a weekend, then I can call yesterday the 6th January 2020 and Michaela guarantee that Bianca has sent the request and everything and the money will reflect back onto the account by today. Call today and it's not yet done. Can Ameer Fischer the apparent tfg Online Manager not improve there services I mean I'm sure I'm not the only customer complaining how pathetic the service is. Or is there someone that can do something. Online shopping is supposed to be convenient not make you waste your airtime all the time trying to get some kind of feedback regarding an order placed. This is not my first bad review and it probably won't be the last until something gets done regarding feedback, because no they don't call you back, if you don't call to find out what's happening nothing will happen mxm it's disgusting by all means to say so