Disgusting online purchase lack of service

Pethetic online purchase service. A disgrace really. I purchased items from Foschini, Totalsport and Exact. The items from Foschini and Totalsport were delivered within a week and nothing on the items from Exact. No update on email, text, call....nada. I phoned the customer care line and was given a long speech about the unrest blah blah blah. How difficult is it to email an update every 3 days or so since I have already paid for those items??????