disgusting *********** mess

The most worthless company and by far the worst shopping experience of my entire life. I tried to order couches 5 weeks ago. It took an entire week just to get a delivery quote. This is when I realised it will be a long journey.

Finally when I was sent an invoice and made payment I had to phone daily for a week only to realise that the invoice was short so I made another payment. After this I had to phone multiple times again every time a different story. Send the proof of payment to this address, then that address then it wasn’t received etc etc. Then after phoning again the warehouse contacted me but had the wrong number. Strange since I was contacted on my cell before.

You would think this is the end of the saga but the incompetence and confusion at TGF online is astounding. I phoned again and again, get put on hold…promises to phone me back but no one does, different ticket every time different person. The online staff play games with you, literally cannot get hold of the same person twice to have any form of follow through. They should all be fired.

The delivery address was given as Still Bay and the clowns had it as Eden. I sent the address in my first email and repeated ad nauseam as Still bay not eden. The last update? It was sent to Port Elizabeth because my address could not be found on google maps? How about a phone call idiots? Now its ANOTHER week and we are going on 6 weeks since I ordered.

I have literally spend hundreds of rands on phone calls and utterly disgusted with this dysfunctional institution. You have 25 K of my money and I have nothing to show. Its theft, your company is so worthless that it does not even function. It is literally impossible to do business with you.