Disgusting customer service /illiterate staff me members

07 Aug 2020, 19:59 Tfg /disgusting service /illiterate staff /pathetic

I believe I have been a very patient customer in giving tfg online department to return my money that has been deducted from my account for an item I never received and ended up canceling, it's been over 2 weeks that I canceled and I bought this item on the 30th of June. I have called and you guys just cut me off and or leave me on the line for more than 5 minutes and no one answers my phone calls, It's like you guys have literally ****** me of R600 and are using the covid 19 as an excuse.South Africa has bad online shopping service compared to international brands like Zara ( amazing online service and they are based in south Africa .These people are so pathetic they could not even give me the correct information, I even called the courier service and they said they did not even get a notification to pick up my package from the store, yet a customer service agent said they did, then I called again and another customer service agent said tfg did not even pack my item.