1 reviews | Active since Feb 2013
Disgusting customer service and undelivered items!!!
First time ever shopping on their online store and what a pathetic experience it was!!! First, their website wouldn't allow me to select the collect in store option, so ended up having to deliver it to my home (at R50 delivery fee and within 3-5 working days)... 3 days later and the status of my paid order was still "processing" multiple frustrating mails going back and forth and all they could say was "We apologise for the inconvenience, we will let you know once the item has been dispatched" Bull****!!! Bearing in mind that I had specifically bought this item in advance as it was for a birthday gift. 8 working days later, i receive a generic mail from the online store stating that my order has been cancelled as there is no stock!
Never ever in my life will I ever order from them or refer them to anyone, ever!!!!
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM188963.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM188963.
Kind regards
The TFG Team