MS
Mthobisi S
1 reviews | Active since Sept 2020
13 Feb 2021, 20:06
Disgusting customer service
I am very disappointed with level of service I receive from this organisation, I made an online purchase of a watch last year (2020) November. To date I still have not received the item regardless of the follow up I made with the company. I was liaising with Ayesha Johaar via emails who ended up not responding to my emails anymore. I am very frustrated and requesting for a refund because I can see that I will never get this item.
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TFG's replyOfficial
15 Feb 2021, 07:13Dear Mthobisi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply15 Feb 2021, 07:13
Official
Dear Mthobisi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team