Disgusted with The Foschini Group online service!!!!

I am highly disappointed with the online service. I ordered 2 pairs of sneakers on 31/05/2020 (Same order). 1 pair arrived on 07/06/2020, and I still have not received the other pair. Since then, nobody from TFG contacted me. I sent numerous emails and called numerous times and agents kept on escalating and adding in comments. Still no response received to my email. Then this morning I called again and a very nice lady assisted me and advised me that she does not know why nobody got back to me as there is no stock and they were supposed to action a refund / credit. She then sent an email to the refund department.

I am disgusted with this service, and this is my first time trying to purchase from their online platform!!!!