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Niel M
1 reviews | Active since Jun 2016
23 Aug 2021, 06:10
DISGUSTED WITH BAD SERVICE
I ordered online a pair of Asics Gel-GT1000 10 running shoes that was on special on 20/8/2021. I made the payment and it was accepted. It was clearly indicated that the required shoe size was in stock. I received an email that they are preparing the order for delivery. On 22/8/2021 after 21:00 I received an email stating that this order has been cancelled due to high demand and that they were unable to find the product. Why confirm the order in the first place, if you don`t have it? This is disgusting service and I would like to warn the public about the bad service and to think twice before they do business with TFG! I will take this up with management and share it on other social platforms!
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Replies (2)0
Replies (2)
TFG's replyOfficial
23 Aug 2021, 08:37Good day Niel We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply23 Aug 2021, 08:37
Official
Good day Niel We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
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Niel M's updateReviewer Update
02 Sept 2021, 14:31I was able to settle this dispute with TFG thanks to Clinton Wood. TFG did contact me and made me an offer which was not acceptable. Clinton contacted me on 24/8/2021 and made me a better offer, which I accepted. He was very helpful and reasonable. I still would suggest that TFG check their system which they use to control their stock. It is evident that there are some weaknesses in the system. Thanks again to Mr. Wood.
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Niel M's update02 Sept 2021, 14:31
Reviewer Update
I was able to settle this dispute with TFG thanks to Clinton Wood. TFG did contact me and made me an offer which was not acceptable. Clinton contacted me on 24/8/2021 and made me a better offer, which I accepted. He was very helpful and reasonable. I still would suggest that TFG check their system which they use to control their stock. It is evident that there are some weaknesses in the system. Thanks again to Mr. Wood.