disgusted in service

<p>I'm a customer of tfg and has been for years...I have been paying e insurance since 2014 on 2 cellphones and to discover now that I want to claim they don't even have documents on there system neither does sterns parow store have any docs...I thus can't get the handsets blacklisted and can't get a case number as I need the emi number ...I called there call centre several times the manager at the store also spoke to several agents but also...**** what pathetic service she also got...I thus want to have my premiums refunded...because I'm done wasting my time trying to claim...there is not even records on the system but I'm paying every month so who is getting that 2 premiums...</p>