NJ
Natasha J

1 reviews | Active since Dec 2016

09 Aug 2021, 12:38

DISGUSTED BY THE FIX AND FOSCHINI GUGULETHU MALL!!!

I am super disappointed by both the Foschini and The Fix stores in Gugulethu Mall Cape Town. On Friday 6 August, I returned clothing which I bought at Foschini and at the Fix last month on 5 July 2021. Both of these stores refused to take the clothes saying 30 days has passed!!! ARE YOU FREAKING SERIOUS!!!! They refused to take the clothes because I returned them one day later!!! Not 40 days later, 31 days later!!!!! Taxis just started operating in Capetown literally on 2 August, there was no way for me to get to any mall to return the clothes in the past 3 weeks due to taxi violence. On 2 August I returned to work, and was on double shift for the week, there was no time for me to get to the mall by 5 August to return the CLOTHES. Now Your stores want to moan about me being one day late because I returned the clothes on 6 August instead of 5 August. THAT TIME, I HAVE A TILL SLIP!!! How ridiculous!!!! I WANT MY REFUND, I DON'T CARE IF IT'S GIVEN ON A GIFT CARD, BUT I WANT A REFUND!!! If this isnt sorted out, I will be closing my Foschini ACCOUNT. You will be losing a very good payer.

0
Replies (2)
TFG
TFG's reply10 Aug 2021, 10:13
Official
Dear Natasha Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
NJ
Natasha J's update12 Aug 2021, 11:23
Reviewer Update
I have not received a response from you since logging this complaint. Pathetic service!!!