Disgusted by TFG's customer service/lack thereof

I have been battling with an online refund since June 2021. I've visited so many TGF stores to try to get this sorted, I've even lost count. No one seems to be able to assist and when I call, whether in store / at home, I am sent from pillar to post. Store managers have tried to assist by calling on my behalf(in my presence), but even they can't seem to get assistance from the online department and the customer service department. The consultants on the phone in both departments make empty promises and lie, promising that the refund willl be processed and that a note will be made on my account/profile regarding the refund for the online purchase that I didn't receive, interest charged and all service fees charged from 30 August 2021 to be refunded as well. I paid an amount of R3500 intending to close my account, but I was unable to do so as I am STILL awaiting the refund of R280 for a Markhams item that I purchased online, but never received.

I am now receiving endless calls daily from TFG's finance department regarding the outstanding balance on my account, I explain everything to each consultant,EVERYTIME, give them reference numbers and each time they promise to make a note on my account, but that never happens. Because just a few hours later I receive another call.

I am now receiving threatening sms's stating that if I don't pay the amount due (this is made up of service fees and interest charges) by 1st December 2021 that My account will be taken further and my credit record will be affected.

I as a client of TFG have done all that I can to try to resolve the matter from my side and I WILL NOT be held accountable for the lack of service on The part of TFG.

I will take legal action and go as far as reporting this to the national broadcaster so that TFG can be exposed for their utterly disgusting and poor customer service! I regret ever opening this account and I'll be sure to bring awareness of this on all of my social media platforms and ask my friend and family to do the same!!

I will also taking this matter to the ombudsman