Disgusted by TFG lack of urgency on - Case number: F***

I am absolutely disgusted by how TFG has handled a case of identity ***** that occurred in December 2024, where an account was *****ulently opened in my name at Maponya Mall, without my ID, which I still have in my possession.

I had to take time out of my life to open a police case, submit affidavits, and provide proof that I was at work in Sandton on the day the *****ulent account was opened. I did everything by the book, submitted all supporting documents, and TFG gave me a turnaround time to resolve the matter.

On the 30th of January 2025, I received an email from TFG stating that my name had been cleared.

Yet in March, I discovered that my ID number is now listed on the South African ***** Prevention Services (SAFPS) database because of this same account. This is completely unacceptable. I’ve since made numerous calls to TFG and received no feedback, no updates, and no urgency. You are dragging your feet, and I am now forced to clean up a mess caused by your lack of control over your account-opening processes.

I refuse to continue going up and down chasing answers and trying to clear my name because of TFG’s gross negligence. You failed to protect my personal information and now my name, credit record, and reputation are damaged for something I had no part in.

Enough is enough. I demand, Immediate resolution and removal of my name from the SAFPS database.

Written confirmation that my name is cleared permanently.

A formal apology for the inconvenience, stress, and time I’ve wasted fixing YOUR mess.

Case number: F*** Do better, TFG. This is shameful